This privacy policy outlines the personal information handling practices of First National Real Estate Mackay ACN 071647071 and First National Real Estate Nebo ACN 312 967 376 and First National Real Estate Sarina ACN 071 647 071 (“First National”, “us” or “we”). First National is not an entity bound by the Privacy Act 1988 and has not opted-in to the Australian Privacy Principles under Section 6EA. This policy is written in simple language. We respect the privacy of your personal information and treat it in accordance with this statement. If you have any concerns or would like to access your personal information that we hold, please contact:
First National Real Estate Mackay
Level 1, 14 Discovery Lane, North Mackay QLD 4740
PHONE: 07 4942 4118
EMAIL: admin@fnrealty.com.au
First National Real Estate Nebo
5 Reynolds Street, Nebo QLD 4742
PHONE: 07 4950 5888
EMAIL: admin@fnrealty.com.au
First National Real Estate Sarina
34 Broad Street, Sarina QLD 4737
PHONE: 07 4943 1616
EMAIL: admin@fnrealty.com.au
We will only use or disclose your personal information for the primary purpose of our business or purposes related to our business activities. The primary purpose of our business includes, but is not limited to:
You may provide personal information to us to receive information about products or services offered through this website, to purchase such products and services, to receive newsletters or become involved in promotions or other initiatives commenced by us. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. If you purchase or request products and services from us we may also request your preferences for receiving further marketing or promotional material. We require some of this information to provide services to you, as indicated by mandatory fields on some forms. For non-mandatory fields, the choice of how much information you provide to us is yours. We seek this information to process your request for information and provide that information to you, to improve the quality of our products and services and to assist you to determine which products and services best meet your needs.
This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you. We also collect information from subscribers (persons registering their details with us through the website) or website visitors for the purpose of improving our quality and effectiveness and to provide you with information. We welcome feedback from you about all aspects of this website. We store feedback that users send to us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish your name in connection with any information you provide without your permission. If you do not provide us with your personal information, some enhanced services may be unavailable to you. If you do provide us with your personal information, we will protect it in accordance with this policy.
Information that you post in any social media public forum used by First National Real Estate or its members (such as but not limited to Facebook, Twitter or Instagram) may be exposed to overseas recipients. Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
(1) the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
(2) you have consented to us making the disclosure. We may use cloud storage to store the personal information we hold about you.
The cloud storage and the IT servers may be located outside Australia. We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.
Opt-Out Procedure
In each direct marketing or promotional communication with you, we will advise you how to notify us if you do not wish to receive any further communications from us. If our correspondence is in the form of an e-mail, we will attach simple instructions on how you can unsubscribe from our mailing list. In any event you can opt-out from receiving marketing or promotional material from us by emailing us at admin@fnrealty.com.au or by contacting us by mail or telephone and asking to be removed from our mailing list. You should note that by opting out of our mailing list, you will not automatically be removed from the mailing lists of other First National members or business partners to whom we have forwarded your personal information because we do not have control over those mailing lists. If you no longer wish to receive material from the relevant First National member or business partner to whom we have forwarded your personal information, please follow their own Opt-Out procedure as described on their website or in their marketing material. Access to your personal information You can find out what personal information we have about you, and amend or update your personal information, by e-mailing us at admin@fnrealty.com.au or by telephoning us (contact details are provided at the beginning of this Statement). We may charge a fee for our actual costs of retrieving and supplying the information to you, including staff costs in locating and retrieving the personal information, staff costs in reproducing and sending the personal information, costs of postage etc. Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request. There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious. An explanation will be provided to you if we deny you access to the personal information we hold about you. If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information. At the time of the request, otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days. We may need to consult with other entities as part of our investigation.
Complaints
Should you wish to make a complaint about management of your information, please email admin@fnrealty.com.au or phone 07 4942 4118. First National Real Estate Mackay and First National Real Estate Nebo and First National Real Estate Sarina will make a record of your complaint, verify the information received, and take steps to correct any deviation from Australian Privacy Principles. Should your complaint relate specifically to the management of your personal information by another independent member of the First National Real Estate network (i.e. Not First National Real Estate's corporate administration or us), the network will refer your complaint directly to the member for response. We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If we receive unsolicited private information from you, we will as soon as practicable, but only if lawful, destroy the information or assure it is de-identified.