I'm presently a tenant and had a routine inspection this morning, which I was home for. I just wanted to send a quick note to commend First National on account of how delightful the lady who inspected the property was!
I've had such pleasant dealings with your agency so far - thank you.
2 March 2017
I was and am very grateful for all the help that Kristie gave to me in gaining this property to rent. Without her help I'm not sure where I'd be today. Very very happy. Thank you.
21 February 2017
After having talked with a number of real estates in the Mackay Region, I can honestly say that the service provided by First National was head and shoulders above what I received from others. They were prompt, returned calls when they said they would, and were friendly and polite.
7 December 2016
Kristie & Kate are exceptional with customer service. Would highly recommend to anyone looking for real estate services.
5 December 2016
Linda has looked after my properties for years, Linda's professionalism, communication and personalised service is immaculate. Thank you for your time Linda re the sale of my property, you excelled with the patience and time you spent with the buyers. Great Sale.
2 December 2016
First of all I would like to thank you very much and appreciate your commitment to our full years lease.
You have been the best Real Estate we have gone through and I'm very thankful.
Thank you so very much once again and I look forward to speaking with you soon....
30 November 2016
Great work, thanks for taking all the stress out of first time renting.
30 November 2016
We couldn’t fault Kristie, in our time of need… she reassured us all the way and still is. Kristie doesn’t always get a quick response from me, but is always very patient and helpful… we have always found everyone to be more than helpful. Kirstie Scholte was right on the ball with things, Wayne and I would like to say thank you for looking after our unit like it was your own.
G & W Bonnett
25 November 2016
Kristie was excellent and I am more than happy with her managing our property.
Thank you, Kristie, you are everything a Property Manager should be. Throughout all the years of renting properties, you have been by
far the most professional and thorough Property Manager I have ever dealt with.
Kristie has made our relocation easy and hassell free. We thank Kristie for always answering our queries properly. We would like to thank everyone in the office for all their help. Thank you Corinne.
31 October 2016
Great company lead by great staff.
Team/agent that deal with my property are excellent.
Agent very informative and honest and had my best interests in
mind at every stage.
Kristie was patient and very helpful.
Kristie has been amazing to us while our property has been rented through First National. She has been so very helpful and easy to talk to. Kristie makes us feel that we aren't just another client and that we matter. She is truely wonderful and we are very grateful to have her looking after our property. Thank you Kristie for all of your help and making us feel that we matter. You are amazingly professional. Thank you again for always putting us first.
Dear First National Mackay,
Thank you!!! ....and I am very happy and also impressed by the friendly and efficient processes you have in place.
27 June 2016
Greg Brady helped us to purchase our home in Sarina earlier this year. We were very comfortable dealing with Greg and although I know agents are supposed to 'work' for the Seller, we always felt that he was trying to do his best to assist us also.
He was very thorough, honest and always available to answer our questions or find our more details about the property. He clearly knows the Sarina area and relevant real estate market well. Greg made us comfortable enough to discuss honestly our price range and assisted us in the negotiation process. He returned calls promptly and kept in touch throughout the entire process. We would happily and readily recommend him to anyone who wanted to buy or sell in this region.
Thank you very much Greg!
J & S Eiser
Mark and I would like to thank you and all your staff for the excellent service we have received over the years in regards to the management of our investment property. We would not hesitate to recommend First National Sarina as a very professional Real Estate Agent and give credit for outstanding employees over the years.
M & M Eccleston
Dear Property Management Team
On behalf of Marg and myself we would like to say thank you for your services. You were very efficient and professional in the way you handled the sale for us. We really appreciated how you were on top of things and how you kept us informed every step of the way. We would recommend you to future customers.
T & M Bird.
I am more than happy to highly commend the service, communication, attention to details and happy disposition displayed by Greg throughout the time he was engaged as our agent.
He couldn't have been more helpful and I would gladly enlist Greg's help to sell or purchase any other property in the region should the occasion arise or recommend him to anyone who asked. The willingness by Greg to work to ensure a smooth sale process was greatly appreciated.
In fact I have not one complaint about the whole service we received from First National.
~ Glenys ~
A very BIG thank you for taking the time to make our transition into our new house so easy. You must be commended on your efficiency and friendliness. Well done!
Thanks for all your work on the purchase Greg and your always timely, friendly and helpful responsiveness to our needs. I will certainly be recommending you to anyone looking to buy in Sarina.
~ Cheryl ~
I would like to express my gratitude to Cheryl my Property Manager. Cheryl's service, efficiency and on task attitude has been invaluable to me, especially since I don't live locally. I have had great exposure to property managers and believe me a good property manager is very difficult to find.
To be candid, I will only accept Cheryl to deal with my property as I know I can depend on her as she is so reliable and works with experience and commonsense.
Cheryl has managed my property for a number of years now and nothing has been too much trouble for her, nor has she treated my business as less than a priority as I'm sure she does with all properties she manages.
I have recommended Cheryl to others, considering my complete satisfaction with her work.
~ Cheryl ~
Living overseas and maintaining a rental property relies on a very dependable and trustworthy communication system, so it was a most welcome change when Cheryl took charge of our house. She was like a breath of fresh air, particularly at a time when there were several large projects needing attention.
Cheryl went out of her way to make sure everything was being carried out in the proper manner and always kept us informed every step of the way. Her attention to detail was impeccable.
Cheryl's professionalism, combined with her larger than life enthusiasm towards addressing these time demanding tasks made it all be such an effortless experience for us, and one which we were very appreciative of.
Cheryl personifies all the essential qualities needed to make an effective Residential Asset Manager and we highly recommend her to any property owner.
G & K Hamwood.
We would like to thank Mr Greg Brady on the sale of our property in Hans Christian Street, Sarina. After having it listed with another agent for 8 months we congratulate Greg for selling it in the month.
It has been a pleasure to deal with Greg with the professional and friendly manner he handled our business. We were kept up informed of the progress of all things as they transpired.
We recommend Greg to assist with any Real Etate business in the future.
H. & M. Simonsen
We would like to thank you for making the purchase of our property a positive experience. Your local knowledge and advice was invaluable to us and much appreciated, given we were living interstate during most of the process. Your friendly, down to earth nature and sense of humour also made such a stressful time more enjoyable.
To our delight, you successfully seal a tricky negotiation so that all parties were happy. You always kept in touch and promptly answered our endless questions. Your level of professionalism shone through at all time and as a result, we would love to deal with you again in the future.
We would also like to thank Kate, who was also always friendly and professional whenever we range the office or needed to email. What a wonderful team you guys make!
G & B Parrish
After recently purchasing our first home through First National Sarina I am glad we chose them as our agent. The service I received from Greg especially was second to none, he kept me up to date and never made me feel as though I was a bother at all. The Team there is fantastic to deal with also, no sad faces when you go to the office. I would happily recommend a purchase from First National.
To the team at First National Sarina,
Thank you for ensuring a smooth process with my new rental. I especially appreciate the courteous professionalism of Sarah Beveridge, and the always lovely and polite Timonee Baker.
Thank you so much for your wonderful helps in our purchase of our block. We found you to be very professional, extremely prompt in your reply to any of our questions and you were always on time when we had an appointment. I think you are a very approachable salesman who made us feel very comfortable during all stages of our purchase.
We will definitely deal with First National and you again.
We are very, very happy with everything. Thank you, thank you.
T & T Smith
I just wanted to say thank-you once again for selling our property so quickly and give you some positive feedback. I always think people only let people know negative feedback & forget about the positive.
We did have a rapport with you because you did sell our shed for us and we did buy this property off you quite some years ago. But even if this had not of happened we would have wanted you to sell our property for a few reasons.
I did ask another agent to do a market appraisal, which they came to the house but I received nothing from them and no follow up call. Whereas you called us with the market appraisal and also emailed AND posted a hard copy.
You then gave us a bit of time and then followed up with another call without being too pushy.
You were very understanding towards us considering I particularly was very emotional about is sale.
You certainly do your research and know your stuff! Every other property I mentioned to you to compare to ours (many were not listed with you), you knew everything about them which filled us with confidence and showed you really know what you are doing. On the other hand the other agent couldn't even remember some details about a house they had just recently sold!
Leaving me with many questions about their research and skills.
The main thing I found is that whenever I talked to other people about selling our property and who it was listed with, most people said they had either dealt with you and said you were fantastic or had never dealt with you but had heard you were very good. So you have a very good name for yourself around this area!
Anyway enough of my rambling. Thank you once again and we hope you have a relaxing Christmas and all the best for 2013.
Regards L. Austin
Thank you so so much for making the purchase of my first place an easy and smooth process :)
And thanks for putting up with all my questions. Many many thanks.
For the last 14 months or so we have been renting a storage shed through your office.
During this time I have been dealing with Kate Campbell and I just wanted to drop you a line to let you know what a pleasure it has been to have dealt with Kate during this time.
She has always been so professional and helpful with anything that I have had to do with the leasing of the shed with her. From changing from a larger shed to the smaller shed, the insurance, the account for the shed and lastly when we were vacating, nothing has ever been a problem.
Although we no longer have our gear stored in the shed and therefore no longer need to communicate with Kate, I would recommend her readily and also your company with regard to the storage shed rentals.
Also I would like to take this opportunity to mention that when we were selling our property and had listed it with Kate Craig, we also found dealing with Kate Craig a great experience.
I am sure that you realise how valuable these young women are to your organisation however I just wanted to let you know from a personal perspective, how much we appreciated it.
I would heartily recommend your company should anyone want either a storage shed or an agent for selling a property.
May you and Wendy continue to enjoy a successful business – with employees like Kate Campbell and Kate Craig, I am sure that you will.
Yours sincerely, A. Galea
...wanted to say a few words to thank you for your exemplary professionalism, you have been outstanding. You have gone the extra mile in every possible way.
Thank you so much for all you do.
S & P Moran
Thank you for all your help with the buy of our new house. You have been a great help in the whole house hunting process. Now all is done, we can sit back & enjoy…
Regards, Amy & Greg.
It is our pleasure to extend a warm & truthful reference in regards to our experience with agent Kate Craig & the team at First
Throughout the process of buying our most recent property, we found Kate to be very professional & informative in all areas, from local community attractions to the more serious aspect of the contract and legal requirements. We felt very comfortable at every stage & were impressed that all our needs were meet promptly and without delay. We also had complete trust and faith in Kate’s negotiation skills, we agreed with her approach between both parties, professional, honest & without pressure. We believe that Is why we obtained such a great outcome.
We will also add that the service received from the admin staff was second to none. Kate Campbell and Timonee Baker were also professional, friendly & very knowledgeable. It is very clear that Principal Russell Pollock has an extremely well appointed team & it was our pleasure to have them assist us in this purchase. We will most certainly
recommend Kate & the team to our friends, family & work colleagues.
Yours Sincerely, K. & T. Wiezel
… Job well done guys! Greg is a great asset to this business. Greg goes above & beyond to help me find what I needed & to get a quick sale…. Thanks Greg again.
Dear First National
Many thanks for the enthusiasm, energy and patience you brought to the tasks of selling our house – and that was just at the initial meeting. The whole process was conceived and carried through to a successful completion with flair and consummate professionalism. For that we thank you and your wonderful team at First National. We also thank you all for being such a job to deal with. Good on you First National. You are our dream real estate agent!